Last updated: July 12, 2026
Black Creek Restoration ("we," "us," or "our") operates the website blackcreekrestoration.com. This policy explains what information we collect and how we use it when you contact us or request help with water damage, flood cleanup, mold remediation, or insurance claim questions.
We may collect information you provide directly, such as your name, phone number, email address, property address, and a description of your situation, when you call us, submit a form, or otherwise reach out. When you call, your call may be recorded for quality and training purposes. We may also automatically collect basic technical data such as IP address, browser type, and pages visited through standard analytics tools.
We use the information to respond to your request, to connect you with a licensed local restoration professional in the Middleburg and Clay County area, to improve our website and services, and to follow up about your inquiry. We do not sell your personal information.
Black Creek Restoration connects homeowners with independent, licensed local restoration companies. To do this, we share the details of your request with one or more of those professionals so they can contact you and provide service. Those companies are independent businesses responsible for their own privacy practices and the work they perform.
We use cookies and third-party analytics services (such as Google Analytics) and call-tracking services to understand how visitors use our site and how they reach us. You can disable cookies in your browser settings, though some features may not work as intended.
We retain information for as long as needed to fulfill the purposes described above and to comply with legal obligations. We use reasonable safeguards to protect your information, though no method of transmission over the internet is completely secure.
You may request that we update or delete your personal information by contacting us at the phone number below. You may also opt out of follow-up communications at any time.
Questions about this policy? Call us at (904) 413-8002.